Shipping and Refund

Last Updated: 04-2026

Below you will find our Shipping and Refund policies. Please read it carefully.

1. Order Processing

• All of our products are made to order, meaning each item is created for you after purchase.

• Processing time: 2–5 business days

• During busy periods (e.g. holidays), processing may take slightly longer

• Once your order is ready, it will be shipped right away.

2. Shipping Times by Region

Estimated delivery times (after processing):

• United States: 3–7 business days

• Canada: 5–10 business days

• United Kingdom: 3–7 business days

• Europe: 5–10 business days

• Australia & New Zealand: 5–15 business days

• Rest of the World: 5–20 business days

These are estimated delivery windows and may vary depending on local carriers and customs processing.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery location

• Product type and weight

You’ll always see the final shipping cost before completing your purchase.

4. Tracking Your Order

Once your order has shipped, you’ll receive a tracking link via email.

Please allow a few days for tracking updates to become active.

5. Address Accuracy

Please ensure your shipping details are correct before placing your order.

If a package is returned due to an incorrect address, we’ll gladly resend it, though additional shipping fees may apply.

6. Delays, Lost, or Stolen Packages

While we work hard to ensure smooth delivery, delays can occasionally happen once the package is with the carrier.

If your order is significantly delayed or appears lost, please contact us and we’ll do our best to help resolve the issue.

7. Customs & Import Fees

International orders may be subject to customs duties or import taxes.

These charges are determined by your country’s regulations and are the responsibility of the customer.

8. Returns & Refunds

Because all items are made to order, we’re unable to accept returns or offer refunds for:

• Incorrect size selection

• Change of mind

We recommend reviewing sizing information carefully before ordering.

9. Damaged or Incorrect Items

If there’s an issue with your order, we’ll make it right.

We offer replacements or refunds if:

• Your item arrives damaged

• There is a manufacturing defect

• You receive the wrong product

To request this:

• Contact us within 14 days of delivery

• Include clear photos of the issue

10. Order Changes & Cancellations

If you need to make a change, contact us as soon as possible.

• Changes or cancellations are possible within 12 hours of placing your order

• After this, production begins and changes may not be possible

10. Contact Us

For any questions or support:

admin@onlyloins.com